The product is returned in the following cases:
- shipping provider canceled an order at any delivery stage;
- customer didn’t pick up an order on time;
- customer has issued a return;
- you decided to pick it up from the partner warehouse.
From shipping provider #
For CEL, GUOO, RETS, Ural, and Xingyuan warehouses
- If the order is canceled before customs clearance, the products return to the departure warehouse and become available for sale.
- If the order is canceled after customs clearance, contact the shipping provider to return the products.
For JDL warehouse
Contact the shipping provider to agree on what to do with the product: return it to the warehouse or dispose of it:
- UNI FBP Standard: ozon@unitrade.su;
- Ural FBP Standard: peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com;
- XY FBP Standard: ozon666xy@163.com.
From customers #
Contact the customer in the chat and agree on partial compensation for the product or return.
Customers can return products at Ozon pick-up points, similar to the realFBS scheme. Products are sent to the partner warehouse in Russia and checked. Then, you make a decision regarding the return.
Learn more about customer returns to Ozon pick-up points
From partner warehouse #
To pick up a product from a partner warehouse, contact its support team: