If you want to have your products split into several parts, you can transfer your PDPs between several personal accounts. The transfer will also involve customer reviews, questions and answers about products, and their position in search. The tool won’t allow you to transfer only reviews or product ratings: all related data is transferred with the PDP only.
The transfer is available in personal accounts that:
- belong to a seller or a company not from Russia;
- registered to a legal entity, not to a self-employed citizen.
You can have several active personal accounts.
Transfer PDPs #
You can transfer PDPs that have On sale or Ready for sale statuses and are displayed on the corresponding tabs in the Products → Product list section of your personal account.
You can transfer as many products as you have available for uploading in the receiving personal account. Before creating a request, make sure that the remaining limit is enough for transfer. You can’t transfer products that have errors, have been removed from sale or archived.
Creating a request for transferring PDPs is available to users with the “Manager” or “Administrator” roles.
Step 1. Fill in the request form and attach supporting documents #
You can have only one active transfer request in your personal account. If you forgot to include some products to the request, cancel it and create a new one, or wait until Ozon transfers the PDPs from the first request and create a new one with the lacking PDPs.
- In your personal account, go to the Products → Manage PDPs section.
- In the PDPs transfer section, click Create a request.
- Select the transfer reason. This will determine the list of supporing documents you need to attach to your request.
- Specify the Seller ID of the personal account to which you want to transfer the PDPs. You can find the seller ID in the new personal account in the Settings → API keys section.
- Click Next.
- Upload the documents.
- Click Create.
It may take up to 5 days to process your request.
Step 2. Prepare to transfer the PDPs #
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Disable product promotion. You’ll need to enable it later in the new personal account. Learn more about promotion in search.
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If you transfer PDPs of branded products and products from closed categories, upload supporting documents to your new personal account:
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Choose the PDPs you’ll use and archive its duplicate in your old personal account.
Step 3. Select products to be transferred #
Once your request status in the Products → Manage PDPs section changes to Can be transferred, you can select products you want to transfer.
- Click Select products.
- Select the products. Select all PDPs at once or use filters in the list editing mode to select some of them. You can select products manually. Maximum available quantity is 200 products at a time. If you reach the limit, you’ll see a notification. The number of products mustn’t exceed the limit of PDPs available for uploading in the receiving personal account.
- Click Transfer products.
Step 4. Wait until the request is accepted in the new personal account #
When you transfer products, they don’t have to pass Ozon moderation, as these products are the copies of already moderated ones.
The administrator of the new personal account can approve or reject a request for transferring PDPs. Once the request is approved, Ozon will start transferring products. It may take up to 5 days.
Step 5. Check if any errors occurred during transfer #
To view errors that occurred during PDP transfer, go to the Products → Manage PDPs section. In the PDPs transfer → Outgoing requests section, find the request and click
→ Download XLS report. You can’t download the report if there are no errors.
You can fix some errors within 72 hours after the transfer starts. If you haven’t, create a new transfer request and add the corrected product to it.
Learn more about transfer errors
After Ozon transfers all the products to the new personal account, we’ll remove them from sale in the old account and send them to the Archive tab. You won’t be able to use these PDPs anymore.
Ozon will transfer the factory barcodes of your products. The codes generated in our system won’t be transferred. You’ll need to re-create them and put on the packages.
Accept the PDP transfer request #
The rating of the products that will be transferred to your personal account will affect the seller rating.
Learn more about the transfer impact
- In the receiving personal account, open the Products → Manage PDPs section. The application for transferring PDPs is in the PDPs transfer → Incoming requests section.
- Click
to view the request details. Check the quantity of PDPs to be transferred. - Make a decision on the request: click Accept or Reject. Rejecting a request is an irrevocable decision. In this case the administrator of the personal account from which you transfer the PDPs will need to create a new request.
Once you accept the PDP transfer request, we check the limit in the receiving personal account:
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if the available limit is enough, we transfer all PDPs, and the limit is reduced by their number;
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if you’ve exceeded the limit, we reject your transfer request;
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If the limit isn’t enough to transfer all PDPs, we transfer as many of them as the limit allows.
Possible errors #
| Error | Way to fix it | Can be fixed within 72 hours |
|---|---|---|
| A product with this article code is already in the new personal account | Change the product’s article code in one of your personal accounts. | Yes |
| A product with these characteristics is already in the new personal account | Change the identical characteristics in one of your personal accounts. Check for duplicates in your personal accounts. | Yes |
| The product is not available for sale on the website and cannot be transferred | Check why the product is hidden and return it to sale. | Yes |
| Failed to transfer the product | The product can’t be transferred due to a system error. Try creating a new request later or contact our support team. | No |
| The product does not have required attributes filled in | Edit the PDP and fill in all required fields. | Yes |
| Currency conversion error | Change the price, VAT, or discount amount. After conversion, they must comply with Ozon rules for the category and for the new product currency in the receiving personal account. | Yes |
| Failed to transfer some PDPs | You’ve exceeded the limit in the receiving personal account. To upload more PDPs, increase sales in the receiving personal account. | Yes |
Learn more about errors when working with PDPs
Learn more about product blocking
Statuses of transfer requests #
| Status | Value |
|---|---|
| Can be transferred | Your documents have been verified. You can select products you want to transfer to another personal account. |
| Pending | You have sent a request to transfer the PDPs. The administrator of the new personal account should consider it and make a decision. |
| Transferring PDPs | The administrator of the new personal account has accepted your request to transfer PDPs. Ozon has started transferring them. This may take up to 5 days. |
| Transferred PDPs | The products are transferred to the new personal account and archived in the original one. |
| Request rejected | Your PDP transfer request has been rejected by the administrator or you’ve canceled it. |
Transfer impact #
You can view a list of transfer requests in the Products → Manage PDPs → PDPs transfer → Transfer history section.
We reduce the number of products available for uploading in the receiving personal account by the number of transferred PDPs. We archive the transferred products in your original personal account.
PDPs #
If you transfer the PDPs from your personal account:
- They will be moved to the Archive tab in the Products → Product list section.
- The request status in the Products → Manage PDPs → PDPs transfer → Transfer history section will change to Transferred PDPs. You’ll also see the transfer date.
If the PDPs are transferred to your personal account:
- They will be moved to the Ready for sale and On sale tabs in the in the Products → Product list.
- The request status in the Products → Manage PDPs → PDPs transfer → Transfer history section will change to Transferred PDPs. You’ll also see the transfer date.
If the product has already appeared in your personal account, you can replenish its stocks and start selling. Transferring reviews, ratings, comments, search positions, questions and answers takes up to 5 days.
Sales #
Sales are influenced by the rating of a particular product and the seller rating. If a personal account to which you transfer products has low rating, sales may become lower as well. Learn more about seller rating.
To make products sell better, you can use paid promotion. Learn more about product promotion.
Brand account #
Transferring PDPs to a new personal account doesn’t affect your brand account.
Product returns #
Pick up your returned products before you terminate your contract with Ozon. You won’t be able to pick up the returns after termination.
Transferring PDPs doesn’t affect your ability to pick up returns: you can pick up a product if its PDP is already in another personal account at the moment when the return has just arrived at the warehouse.
Influence on customers #
Once transferred, products will disappear from your customers' Favorites section and product subscriptions since old PDPs will be hidden.
You’ll also need to reissue promo codes and customer bonuses in the new personal account.
